Shipping policy
This policy is applicable to (USA) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.
OFFICE ADDRESS:
600 deer rd ste 12, Cherry Hill, NJ 08034 United States
SHIPPING AREA:
We currently ship anywhere in the United States.
SHIPPING COSTS
Shipping costs are calculated at checkout and depend upon the shipping speed selected by the customer.
WORKING TIME
Monday - Saturday
- TRANSIT, HANDLING & ORDER CUT-OFF TIME
Orders are shipped via USPS. Depending upon the shipping method selected by the customer, it may take 1–5 business days for the order to arrive. Order cut-off time will be 02:00 PM Eastern Standard Time (New York). Order handling time is 1-2 business days.
- Delivery Terms
Orders are shipped via USPS.
- Change of address
We cannot change the delivery address once it is in transit. If you need to change the shipping address, please contact us at help@dermgentle.com.
- Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with the tracking number for your order.
- Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
- Parcels Damaged In Transit
Damaged orders will be replaced at no additional cost. Please contact us at help@dermgentle.com if your order was damaged.
- Shipping Status:
Once your order has been shipped, you will receive a shipping confirmation email with the tracking number for your order.
- Order changes
Please contact us immediately with any changes to your order.
- Item not received
If you have successfully placed an order and haven’t received it yet while the tracking status shows it’s delivered, please contact us at help@dermgentle.com.
Address:
600 deer rd ste 12, Cherry Hill, NJ 08034 United States
Email:
help@dermgentle.com