Shipping & Returns
U.S. S H I P P I N G
Items ordered and paid for will ship within 1–2 business days, unless otherwise noted in the description of the product. You will receive an email notification containing tracking information once your order has been shipped.
I N T E R N A T I O N A L S H I P P I N G
If customs charges occur please note that you, the buyer, are responsible for the fees. We, the seller, are not responsible for customs charges, as they vary from country to country. Please note that international orders may take up to 4 weeks to arrive after they are shipped depending upon your country.
R E F U N D S / E X C H A N G E S
If you're not happy with our honey soothing cream, we will refund you immediately. We treat customer service very seriously. Our guarantee is complete customer satisfaction or a refund immediately (no return needed). Shipping fees are not included in this guarantee. Please contact us within 60 days of purchase to ensure that we'll be able to issue a refund. Due to the increasing costs of our shipping partners, we are unable to refund the shipping costs.Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. Please do not hesitate to reach out to us at help@dermgentle.com at any time if you are unhappy with your order.