Shipping & Returns

This policy is applicable to (USA) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

OFFICE ADDRESS: 

8000 Midatlantic Drive, Mount Laurel, NJ 08054 United States

SHIPPING AREA:

We currently ship anywhere in the United States.

SHIPPING COSTS

Shipping costs are calculated at checkout and depend upon the shipping speed selected by the customer.

WORKING TIME

Monday - Saturday

• TRANSIT, HANDLING & ORDER CUT-OFF TIME

Orders are shipped via USPS. Depending upon the shipping method selected by the customer, it may take 1–5 business days for the order to arrive. Order cut-off time will be 02:00 PM Eastern Standard Time (New York). Order handling time is 1-3 business days.

• Delivery Terms

Orders are shipped via USPS.

• Change of address

We cannot change the delivery address once it is in transit. If you need to change the shipping address, please contact us at help@dermgentle.com.

•  Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with the tracking number for your order.

• Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

• Parcels Damaged In Transit

Damaged orders will be replaced at no additional cost. Please contact us at help@dermgentle.com if your order was damaged.

• Shipping Status:

Once your order has been shipped, you will receive a shipping confirmation email with the tracking number for your order.

• Order changes

Please contact us immediately with any changes to your order.

• Item not received

If you have successfully placed an order and haven’t received it yet while the tracking status shows it’s delivered, please contact us at help@dermgentle.com.

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To start a return, you can contact us at helP@dermgentle.com.

We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at help@dermgentle.com

 

Satisfaction Guarantee

If you're not happy with our Dermgentle products, we will refund you immediately. We treat customer service very seriously. Our guarantee is complete customer satisfaction or a refund immediately. Please contact us within 60 days of purchase to ensure that we'll be able to issue a refund.

Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. Please do not hesitate to reach out to us at help@dermgentle.com at any time if you are unhappy with your order.

 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at help@dermgentle.com

 

Return Summary
Accepts Returns After Shipment:
-Up To 60 Days

How can customers return your product:
-By Mail.

How will customers get the return label:

-In the box(For Damaged Product)
-customers responsibility (For Customers Remorse)

How many days do customers have to return a product after application:
-60 days.

Product Condition (For Return):
-Any

What is the restocking fee:
-No restocking fee

Return Reason & fees
-No Cost(Defective)

-No Cost(Remorse)