Refund policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To start a return, you can contact us at help@dermgentle.com.

We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

It takes 7 days to process your refund.

You can always contact us for any return questions at help@dermgentle.com

 

Satisfaction Guarantee

If you're not happy with our Dermgentle products, we will refund you immediately. We treat customer service very seriously. Our guarantee is complete customer satisfaction or a refund immediately. Please contact us within 60 days of purchase to ensure that we'll be able to issue a refund.

Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. Please do not hesitate to reach out to us at help@dermgentle.com at any time if you are unhappy with your order.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges
We do not accept exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we approved your return, please contact us at help@dermgentle.com

 

Return Summary
Accepts Returns After Shipment:
-Up To 60 Days

How can customers return your product:
-By Mail.

How will customers get the return label:
-Contact us for a free return label

How many days do customers have to return a product after application:
-60 days

Product Condition (For Return):
-Any

What is the restocking fee:
-No restocking fee

Return Reason & fees
-No Cost(Defective)
-No Cost(Remorse)